Transformation of the Healthcare System and Medical Diplomacy
Rifat Latifi, MD, FACS, FKCS, FICS*
*Professor of Surgery, the University of Arizona and University of Prishtina, Former Minister of Health, Republic of Kosova, Director of Kosova Center for Research, Simulation and Advanced Medical and Surgical Training at University of Prishtina, Founder and President Emeritus of Kosova College of Surgeons, Editor-in Chief, Kosova Journal of Surgery, and Editor-in-Chief, Surgical Technologies International, and Chairman of Surgical Consultant International, PLLC. E-mail: latifi@surgery.arizona.edu
The article by Prof. Rifat Latifi, a
trauma and general surgeon, is an update of
previously published
article in Kosova Journal of Surgery,
on transforming healthcare systems in post conflict countries through detailed
and multiprong strategy and analysis
assisted by medical diplomacy offers timely insights also for Bangladesh and
other developing and/or post-conflict nations. By illustrating how strategic
international partnerships, knowledge exchange, and targeted policy reforms can
strengthen health infrastructure, workforce capacity, and access to essential
services, the piece highlights a practical pathway for modernization that
aligns with local needs. This framework focusing on creativity, collaboration,
innovation, and sustainable investment on education and infrastructure, which holds
broad applicability across third-world countries, especially those coming out
of conflicts seeking to advance healthcare system. Establishing clinical
centers of excellence, investing in human capacities will protect from the
medical neocolonialism and subsequently create a resilient healthcare system.
From Chairman and Director of
Surgery to the Minister of Health
Being the Minister of Health, of any country, is the greatest honor and
privilege, but being the Minister of Health in Kosova, the newest country in
Europe and where I grew up and was educated before I left for a better life, is
a very different honor yet is the biggest responsibility that I could have. As
a trauma, general and critical care surgeon, I have worked hard to prepare for
any occasion and to treat any critical condition in my domain, and for this
there are plenty of textbooks to show how to do it. Some of these books I have written
myself. It takes years to become a surgeon. Years of medical school, brutal
surgical residency, and fellowships training programs before you enter the
arena of surgery. But then, there is a general assumption and understanding that it takes at least 10 years in practice to
become a good surgeon. That I thought have achieved long ago, but you always
learn new things. When it comes to being
a Minister, I had many questions.
How does one prepare to be the
Minister of Health? What training one needs to become a Minister of Health?
What tools are required to help the Minister transform a healthcare system in
disarray? How much money do you need to transform healthcare system that had
suffered a great deal during the war or conflict? I am not with budget, but
clearly 263 million Euro to cover healthcare
for 1.8 million people will not do it. How do you fight the corruption embedded in
every layer of the healthcare system? Can you use medical diplomacy as a
potential tool to deal with the problems of inequality and healthcare disparity?
To most of these questions, I had some answers, but none was totally satisfactory to me. The aim of this perspective, is to discuss
my short tenure as Minister of Health in Republic of Kosova and how, during
that time, we created a model of healthcare transformation in Kosova, using
every possible tool, all of which were designed to curb transfer of patients
out of the country for advanced care.
November 2021, I took over the job
as the Minister of Health in Kosova, as a non-political Minister. While it was
something that never imagined doing in my career, I was not surprised by my own
willingness to accept this position. A lifetime opportunity, I thought. Finally, I can help transform healthcare in
Kosova, kept saying to myself, like I was trying to convince myself that I am
doing the right thing.
Following graduation from Medical Faculty of University of Prishtina and two years of residency in orthopedics, I moved to the USA in 1985. Since then, I was lucky to train and worked in some of the best major medical institutions in the USA (Houston, Texas, Philadelphia, Pennsylvania, Cleveland, Ohio, New Haven, Connecticut, Richmond, Virginia, Tucson, Arizona, Valhalla, New York) and abroad (Doha, Qatar), Tagbilaran, Bohol, Philippines (as surgeon volunteer one week a year for 13 years) and led a major academic department of one of the oldest university hospitals and medical schools in the USA. Valhalla, NY. I have written and edited 21 books, including one entitled “The Modern Hospital. Patient Centered, Disease Based, Research Oriented, Technology Driven”. In addition, I have published more than 500 hundred peer-reviewed articles and book chapters. I was familiar with the healthcare system in Kosova and have been a loud critic of how healthcare in Kosova was being managed during the last 3 decades. As the founding president of Kosova College of Surgeons (KCS), I led the creation of daily operations and content, as well as the growth strategy of KCS, which is helping transform surgery. Should all this have prepared me for a job as the Minister? My answer was yes. It made perfect sense to me, then and now, to leave my position as Chairman of Surgery at New York Medical College and Director at Westchester Medical Center, a network of 10 hospitals in Valhalla, NY, and go back to Kosova to help rebuild the healthcare system. So, I said yes to the invitation by Prime Minister Kurti. Normally, one would have to give at least six months’ notice in advance, but instead it was one phone call to my bosses at WMC, the day before I travelled for Kosova. They were surprised (as I was), but both were supportive and understood the gravity of my decision. The news went viral. Many were surprised, many were supportive, and many others thought -it was flat out a bad idea.
New Minister of Health in the
Middle of Covid-19
I came during the COVID-19
pandemic, while I was re-creating the cabinet and learning an administrative
maze. The state of healthcare was dismal. Everyone intubated with Covid-19 and the University Clinical Center died. Old
and young. The initial “honeymoon” of excitement and hope that healthcare
system may be changed (92% believed that we can transform healthcare system),
with my coming, did not last long. I was
“welcomed” by the protests of residents, that were asking for pay for calls,
not for advanced education and nursing staff in front of my office at the
Ministry of Health (previously an old tuberculosis hospital where I rotated as
a medical student in pulmonology). Media outlets had a lot to say about my
cowboy boots and bow tie. Only few were
interested in my vision to transform the healthcare system. That did not bother
me, but I must admit, I did not read social media, I was too busy working. My
team insisted that we publish everything that we were planning but I disagreed.
Did not want to sound like another politician. The news should be, I thought,
when something is completed.
Endless Meetings and no time to work
As the new Minister, I met many people, ambassadors of many countries, many
representatives of various governmental and non-governmental organizations and
partners of the Ministry of Health, both national and international. There was
palpable excitement about my arrival from the internationals. I must admit, I
liked it to be able to present the new platform and strategy. The donors were
coming out of the woods. We had a clear plans. I did not need any more beds, or
vaccines that will expire in couple of months. There times, we accepted
vaccines (that we did not need them) under “political pressure”, not to upset
our friendly countries.
But there were some great things as
well. As a non-politician, I particularly enjoyed parliamentarian
meetings, not so much parliamentarian committees’ hearing. These were too
political. But the parliament was a different matter. Having members of parliament express
themselves freely, criticizing ministers and the Prime Minister, which was not allowed just 25 years ago, it was
refreshing and liberating. Now, Kosova is a democratic nation with our own
parliament. I love democracy and could not ask for anything else. My answers
were short, to the point, and I will not engage in political games, for the MPs
to be live on TV to show off to their base.
My calendar was busy, but I enjoyed
it. I woke up at 5 AM and was usually emailing my team by 5:15. There were way
too many useless emails (most FYI type) in my inbox, and when I replied, I was told
that I was the only minister that replies to and sends emails. There were to many of meetings
too, courtesy dinners, lunches, and other useless gathering. When do you work, I
kept asking. Five to eight AM- I would answer to myself.
I lived alone in my apartment
(first few months) in the most famous, muddy, and always under construction,
“Muharrem Fejza” street. Often there was no electricity and had to walk to the 8th
floor to get to my apartment. I did not mind the walk at all. The apartment was
small (compared to my house on the hill in Katonah), and the winter was brutal.
My apartment was cold too, and I do not like the cold. My life became a mess,
but I loved my new mission. Days were passing and I remained very busy, but I
could not see as much satisfactory progress as I expected. As a surgeon, you
see progress immediately. Not as the Minister. That bothered me. A lot. It did
not take me long to understand the bureaucratic
attempts to stop any progress
were everywhere. Creating a
committee or a working group for everything was mandatory. This is how we do
things here, was reminded often. I despised that.
The State of Healthcare in
Kosova
Yet, it did not take long to
conclude that the healthcare sector in Kosova, was run by the corrupt administration, and this part of the Ministry itself, was a
very complex enterprise: a maze or web of entanglement in incomprehensible
designed rules, regulations, and policies in which many (mostly invisible) actors
had major stakes. The public healthcare in Kosova was ignored for decades, if
not outrightly neglected, poorly managed, segmented into ridiculous segments
and clinics for special interests, some departments of University Clinical
Center had more doctors than beds; clinics with no professors, but each
surgical section for example had its own director. Each surgical unit had its own committee (chaired by the director) to send patients
out of the country. There was no
accountability. Why was Kosova healthcare sector in this state? A state of
disarray. Why did the public healthcare system continue to be underfunded year
after year, government after government, and so badly managed? Why did Kosova
have the lowest GDP for healthcare in the Western Balkans countries and amongst
the lowest in the world? Why, even when something was invested, was it
mismanaged? Why were so many hospitals started but were never finished? A
hospital donated and inaugurated, had no
patients and service being provided? When we eventually opened the hospital, I
refused to have another inauguration, for fear not to embarrass those who cut the ribbon 6 months earlier.
The hospital infrastructure was old,
or of low quality, and for many years, there have been a number of hospital
buildings (such
as emergency and trauma hospital building, the Ferizaj regional hospital
building, the pediatrics department at Mitrovica hospital and a few other
projects) that have started but remained unfinished or not completed for
various reasons; they look like ghost buildings that have disintegrated year
after year. The central pharmacy of UCCK is placed in a malodourous and poorly
secured basement of Genecology and Obstetrics clinic. Why did private
“hospitals”, private clinics, and pharmacies grow like mushrooms right in the
backyard of the public University Clinical Center of Kosova? Who owned them? It
was difficult to understand the web of manipulation and outright abuse of the
public trust and healthcare system, the very same healthcare system that should
care for all of us, rich and poor. There were many questions that I could not
get answers, but this one was clear: There was a state of medical neo-colonialism,
installed by many countries over the entire healthcare system, from the so-called friends of Kosova.
Due to low wages, most physicians,
nurses, laboratory technicians, and others healthcare workers are forced to
work 3–4 jobs, often to the detriment of public hospitals. All doctors work
without malpractice insurance, even though court cases often get dragged out
for years in courts, fueled by the media with unverified information. Doctors
often were dragged hand-cuffed from their offices. Clinical faculty of the
Univeristy Clinical Center were divided into those who teach medical students
at the Medical Faculty of University of Prishtina and those who “cannot” teach
medical students. For both groups (although many are Doctors of Science or have
master’s degrees), the scientific contribution and peer-reviewed publications
are very low. Why for example, there was not a single full professor of surgery
in the Medical Faculty? Nepotism was everywhere present.
Answers to all these questions were
not easy to find, but comes back to the state of neo-colonialism. That is how
it is here in Kosova, everyone was telling me. Matter fact and almost
hopelessly without flinching. I could not understand, and it was impossible to
justify this state of the healthcare system. How does an ordinary mind
understand this bizarre state of healthcare system, when everywhere else Kosova
has made great progress? In asking this question, I found solace in working day and night on a new complex and ambitious
transformation plan.
Study after study of many donors
and partners came to the same conclusions: Kosova has too many hospital beds
but an occupancy rate of just about 50%, too many doctors (most of them in
Prishtina), too many nurses, no efficiency, and a major mismanagement of
resources. How can 15 surgeons perform only 1,500 operations per year or, even
worse, 13 surgeons perform only 600 operations per year, and, in both cases, most
procedures not be major surgeries by any standard? I could not help but
remember that my first 3 months as a trauma and general surgeon in Arizona in
2003, I performed 361 major operations.
When I would question these dismal
performances, the answers were all kind: a lack of available operating rooms
(OR), a lack of anesthesiologists, a lack of OR nurses, and other managerial
issues. The University Clinical Center had 37 operative rooms that are
dedicated ORs for certain clinical disciplines. I could not help but remember
that Westchester Medical Center where I was a director of surgery had only 21
ORs (7 of which were ambulatory ORs), where we did everything including heart, liver
and kidney transplants and everything in between, in all clinical disciplines,
including serving two Level I trauma centers for adult and children. When you needed
an OR, the one that was not busy became your OR.
Over the span of 23 years since the
war ended, despite the lowest GDP share, large amounts of funding from
international donors and various NGOs have come to the healthcare system.
Several Ministers, governments, and directors of hospitals and clinics have
come and gone, but the situation has not changed. Even when highly expensive
medical equipment was purchased, they did not function, another mystery to me.
Visiting the various departments
and clinics reminded me of days when I was a medical student here: four
patients in one room. Even in the renovated parts of the hospitals that have
been finished in the last few years, there are three beds in one room (for the
most part); the offices of staff occupy large portions of hospital wings, with
one exception, the new pediatrics wing of surgery.
In summary, the public healthcare
system in Kosova has remained in disarray and, overall, can be realistically
characterized as unsafe, unregulated, low quality clinical services with a lack
of clinical faculty ability and skills, modern hospital infrastructure, and,
above all, lack of managerial skills at all levels. Most patients with complex
diagnoses are sent out of the country or private institutions for treatment, at
an astronomical cost.
How Do We Transform the
Healthcare In Kosova? A
Trauma Surgeon’s View
Can healthcare Kosova be
transformed? I asked myself every day while I was a Minister and still do. Rightly,
people of Kosova asked the same question. Yes, we can, is my unequivocal
answer, but it will require support for the vision and new investments,
determination, and time. But how do you transform this state of healthcare and
deal with each of these parts and segments of this very complex and distorted
mosaic and healthcare disparity? The ugly truth of the healthcare system is
that those who have the financial means go to boutique private hospitals and
clinics in the country or outside. Most rich people used Germany, Turkey, and
other countries for routine examinations. Most politicians go to private
hospitals or outside the country even for routine procedures. When my appendix
ruptured I went to the public hospital, not private. If have chosen to go to
private hospital, first I would have resigned and then go. Those who do not have the financial means or
do not have any one in the hospitals to vouch for them are faced with long wait
times to see a doctor, with even longer wait times for a radiologic test or
procedures or even an operation unless it is an emergency. These wait lists are
often super-inflated and are created by some doctors to have patients go to
private institutions to see the same doctors. Not all doctors are like this,
but a majority are. It should not be like this. But it is there, and we must deal
with it.
Let me try to simplify the answer
to can we transform healthcare in Kosova, using the analogy of a trauma
surgeon. As trauma surgeons, we save many lives by stopping the bleeding,
securing the airway (intubate the patient early), always expecting the worse,
performing laparotomies or emergency thoracotomies or whatever it takes, and
working system by system, organ by organ, and simultaneously using lots of
blood and blood products.
In rebuilding the healthcare
system, we must use the same approach. Stop the bleeding (stop the flow of
patients out of the country). This can be done by creating local expertise and
modernizing the hospital infrastructure. Secure the airway (bring oxygen for
the healthcare system) by adding resources to provide high-quality healthcare
services and curbing treatment abroad, and finally, transfuse blood (transfuse
knowledge and reform training ) to increase the ability to make the provision
of high-quality services possible.
In summary, to achieve this,
however, there are a few (essential) requirements:
1) Attract well-trained and
prepared medical students, residents and fellows, faculty, nurses, and
healthcare managers; 2) Modernize the hospital infrastructure, by putting in
place an advanced internationally- accredited healthcare system with health
insurance and a health information system, and finally, 3) Ensuring professionalism and dedication at all levels
by every one of us. People of our small but beautiful country deserve that.
They fought for this; they expected this from us, and we have failed them. The
question remains, how do we do all this and is there an appetite for change?
The Medical Diplomacy and Data
Driven Strategy as Tools of Transformation
The backbone of medical diplomacy
or global health diplomacy (GHD) has been defined as wide spectrum of health
determinants as a crucial element in foreign, security, and trade policy, and
require collective action (1, 2, 3). Efforts in global health diplomacy have
been broken down into seven concepts ( 4,5) that include: 1) Promoting healthcare in the
face of other interests; 2) Establishing new governance mechanisms in support
of health; 3) Creating alliances in support of health outcomes; 4) Building and
managing donor and stakeholder relations; 5) Responding to public health crises
in a timely fashion and with appropriate tools and means; 6) Improving
relations between countries through healthcare relations; and 7) Contributing
to peace and security between nations and people by a variety of means. Which
one of these dimensions can a country, region⁶, special group of scientists7 or
continent8 find most suitable is a matter of creativity or political will and
establishment. Medical diplomacy has been shown to be a great tool to create
bridges between nations and countries as well as institutions, and for
establishing infrastructural, administrative, and regulatory support (9).
Moreover, medical diplomacy has
taken a center stage as an emerging field that bridges the disciplines of
public health, international affairs, management, law, and economics(10, 11).
The question remains, who should be involved in medical diplomacy? Should
diplomatic core be better prepared for health diplomacy and for fostering
effective global health action that aligns public health and foreign diplomacy
outcomes (11). My answer is yes, they should but medical diplomacy is
everyone’s business, but Ministers of Health should lead the process based on
their country’s needs and global interest while working very closely with other
segments of the governments (the Foreign Affairs Ministry and the entire
diplomatic core).
With all this in mind, I embarked
on medical diplomacy, starting with Albania; visited several countries
including the USA, Turkey, Norway, Greece, Austria; and was in the process of
establishing relationships with a number of other countries including
Luxembourg, Croatia, Slovenia, Saudi Arabia, United Arabic Emirates, Qatar,
Israel, Slovakia, Germany, Australia, India, and others to ensure that our
physicians got training and expertise. Every one of these countries were happy
to help Kosova’s healthcare transformation, but the narrow-minded media and
some politicians sadly did not see it that way. Building international
relationships to support the needs of the healthcare system in Kosova is the
only way to bring the much-needed resources, education, and training
opportunities to the country and medical personnel.
Over last three decades we relied
on teaching each other. It is like the blind leading the blind. We were blinded
to science and modern medicine for the last 30 years. Overcoming these embedded
consequences of three decades will take time and data, as real transformation
cannot happen without data. There is no other way!
Methodology and Analysis of the
Current State
During the first few months I was
in the office, my team and I performed an analysis of the healthcare system,
using the following methodology: 1) Interviews with various stakeholders, and a
written survey for key clinical leaders (directors of each clinical discipline);
2) A review of all patients treated outside of the public healthcare system,
including the total number, diagnosis, reasons for treatment abroad
(2019-August 2022); 3) Review of all reports of costly feasibility studies from
consultants on hospital infrastructure; and other opinions and materials
available to the Ministry of Health in Kosova (MHK) on infrastructure, hospital
bed occupancy, human capacities, and healthcare efficiency. Due to frequent
changes of leadership of hospitals, not even board members of the hospitals did
not read them, did not know about these studies, but at the insistence of many foreign
governmental and non-governmental agencies, new feasibility studies were being performed. I thought
it was madness.
The main outcome of this analysis was the lack of clinical expertise, hospital
infrastructure (equipment or technology), lack of system in place ( trauma and
emergency system) or other factors (lack of legislation for transplant), which
lead that great number patients with even trivial problems (need for biopsy) to
be sent out of the country for treatment. The cost for each organized and
highly structured enterprise was tremendous, and the amount for each patient
that Kosova paid or owe to many countries, with the majority (84%) owed to
Turkish private (not public) hospitals
was incredible.
Seven pillars of transformation
and two-prong approach to transformation
Based on this analysis and reports
from leadership of each clinic and feasibility studies carefully reviewed, we designed a seven points (or pillars)
platform from which the entire strategy of transformation was derived (Table 1).
Subsequently a two-prong strategy was created,
This can be simplified in two-prong
process with multiple elements:1) Increasing capability of human
healthcare capacities by 1) creating 12 clinical centers of excellence
(CCE) and clinical programs of excellence (CPE) (table 2; 2) creating 22 advanced clinical training fellowships
(ACTF) (table 3) for physicians and surgeons and train them initially at best international centers of excellence,
and 3) simultaneously reforming residency training programs and 4) building
human research capacity and infrastructure. The second prong was 1) building
and modernizing the hospital infrastructure, and improving the quality
of healthcare services, and management skills, working through local and
international collaboration- a well-known form of medical diplomacy.
Everyone thought this was an ambitious plan, as one
must agree, but these measures were the only way to transform the healthcare
system and reduce patient flow outside of the country and public healthcare
institutions. I knew that transformation would not happen quickly. It would
take time, but we needed to start with a comprehensive plan and vision.
Transformation of Residency and
Adding Fellowship Training Programs
Ordinarily, the transformation of a
healthcare system starts with medical school and with residency programs, and
not with fellowships but Kosova and many developing countries and countries
coming out of conflicts do not have time. In fact, for the transformation of
the healthcare system in these countries have everything but time. It needs a mechanism to
prepare the residents and trainees in post-graduate residency training or
fellowships, so they can help training residents and new fellows of the future.
To achieve this, we designed a plan to train physicians and surgeons in
international centers of excellence and 22 clinical disciplines, which included
2–6 fellowships in each clinical field (Table 3).
In other words, the residency and
fellowship training programs will need to undergo significant reform. Residency
and fellowships programs should enroll new residents and fellows on an annual
basis for most clinical programs— based on clinical needs for the country and
international standards and accreditation. There has never been a study on
long-term needs of healthcare in Kosova. Each government that came and went,
wanted quick solution. Quick solutions are only temporary solution and do not
work on long-term. The residency training programs in anesthesiology and
critical care, general medicine, primary care, family medicine, public health
and epidemiology, and other deficient services will need to be promoted.
Moreover, each potential resident will have to serve as a general practitioner
for a minimum of two years before entering residency, while the internship will
be structured in a particular specialty and will last one year. The fellowships
training programs or subspecialty training programs need to be structured and
accredited internationally, while adding structure and administrative
professional support to residency and training programs. The fellowships will
be well- structured and have a well-designed curriculum with partner countries
and institutions. We predicted that the
initial educational cost of these fellowships will only be around three million
Euros, but these expenses will be offset by significantly curbing the flow of
patients seeking treatment out of the country. Simultaneously, hospital
infrastructure and medical equipment will be needed while education is
undergoing.
Another, critical element of
transformation has to do with advancing human abilities and modernization of
training programs, with the addition of research experience for residents and
trainees. This should be done by adding 1–2 years of mandatory research
training before or during residency programs; combining research programs with
MPH, Doctor of Science, or Doctor of Philosophy (PhD) programs; collaborating
with the medical and pharmaceutical industry; and embedding clinical scientists
in each clinical discipline as part of the research staff.
Summary
The main objectives and goals of
transformation of healthcare of Kosova and many post-conflict countries are to advance clinical medicine and surgery,
increasing human capacities and expertise; reduce the number of patients
flowing outside of the country or to the poorly regulated private sector to
zero; and strengthen the relationships between Kosova and partner countries. Many
developed countries see an opportunity for a new form of neo-colonialism.
Instead of helping these countries rebuild the infrastructure, and human
capacities, they “help” by taking the patients for treatment, and of course
this is too expensive and worse, does not allow development of capacities, so
the dependency is perpetual. This is medical neo- colonialism, as it has been
thus far, for the most part.
It should be a true partnership
built through medical diplomacy and friendship, aiming for Kosova to become
part of the global medical village and to independently run its medical
affairs. This totally can be done, but Kosova needs to lead the process, not
those who benefit greatly from our medical incompetence. Finally, the next
leaders of healthcare in Kosova will need to have the expertise and knowledge
of how to do it but mostly free hands to transform and lead the change.
Despite a great deal of
difficulties at each step from the moment I took over my tenure as Minister of
Health in Kosova, we have made significant progress. We have a clear picture
what is missing. Moreover, we have defined the platform and the path to
transformation by creating seven pillars of transformation, establishing 12
centers of excellence (one of which now I lead), and 22 advance clinical
fellowships and reforming the residency training program. All these steps will
improve human capacities and the hospital infrastructure, and this will stop or
significantly reduce treatment abroad.
I still believe that, while the
odyssey of transformation is complex in any circumstance, and despite many
distractions, obstructions along the way from the incompetent and corrupt
administration (that must be changed) and corruption on many levels of
healthcare system, Kosova’s healthcare can prosper and become independent. Let
us remember that there is no true country independence without healthcare
independence. Only then will young people see that they can achieve their full
potential and see the opportunities I see for them in the future. But, it will
take time and real dedication from the government and confidence and knowledge
to trailblaze these changes. The first step though is to admit that in the
developing countries healthcare system is in disarray.
On a personal note, this has been
one of the most remarkable segments and truly enriching experiences of my life.
It has been an awesome opportunity to attempt to give back all I know and have
learned in the USA and around the world, as well to attempt to integrate that
global experience into our vision and mission of healthcare transformation in
Kosova. We cannot accomplish this major transformation without partnering with
countries around the world and without using medical diplomacy as a platform.
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Tables
Table 1. Seven Pillars of
Transformation
Seven pillars of transformation
1. Digitalization
of healthcare services, including health insurance.
2. Brain
return (gain) and reducing brain drain, creating policies for including the
experts from diaspora in clinical, managerial, and leadership positions
throughout the healthcare system.
3. Advancing
clinical programs and centres of excellence through the specially designed and
data-based analysis of programs for treatment outside the country and private
hospitals and institutions.
4. Reforming
residency and training programs and adding fellowships and international
accreditation.
5. Decentralization
of the hospital system and reorganization of UCCK, with empowering regional and
local health systems.
6. Advancing
research capacities and embedding research personnel, research residents, and
medical students into most of the major clinical disciplines.
7. Modernization
of hospital infrastructure and other healthcare institutions and increase
quality of healthcare services including international accreditation of
hospitals and other institutions.
Table 2. Proposed Centers and
Clinical Programs of Excellence
1. The
Emergency, Trauma, and Burn Center
2. Clinical
Oncology Center of Kosovo (COCK) or Cancer Center with ten departments and
eleven clinical programs
3. Bio
Medical and Scientific Research Institute with four departments: 1. Scientific
Research; 2. Medical Simulation, and Technological Education; 3. Minimally
Laparoscopic Surgery Laboratory, and 4. Clinical Guidelines and Protocols
4. Center
for Children and Adults with Disabilities (Autism, Down Syndrome, and Other
Rare Diseases)
5. Addiction
Rehabilitation Center
6. Regional
Center for Training and Emergency Disaster and Trauma Management
7. Expansion
of the Telemedicine program from all Regional Hospitals of the Country to Main
Centers of Family Medicine
8. Consolidation
of the Center for Neurosciences
9. Consolidation
of the Heart Center
10. Minimally Invasive Laparoscopic
Surgery Program in General Surgery, Urology, Gynecology, Pediatrics, and
Thoracic Surgery
11. Endovascular Surgery Program
12. Kidney and tissue transplant
program
Table 3. Advanced Clinical
Fellowships
Type of fellowships
1. Trauma
and Surgical Intensive Care
2. Critical
Intensive Care Medicine
3. Acute
Burn and Wound Care
4. Breast
Surgery and Breast Health
5. Surgical
Oncology
6. Colorectal
Surgery
7. Pediatric
Cardiothoracic Surgery
8. Minimally
Invasive Surgery
9. Geriatric
Medicine
10. Palliative Medicine
11. Intra-abdominal Organ
Transplant
12. Neonatology
13. Neurosurgery
14. Orthopedy
15. Psychiatry
16. Endovascular Surgery
17. Hematology
18. Pediatric Hematology-Oncology
19. Inner Ear Surgery
20. Obstetrics & Gynecology
21. Thoracic Surgery
22. Maxillofacial Surgery

